1. What is a trip?
A route driven between two locations at which you have turned off your engine and stepped out of your car.

2. Who are members?
Any person who uses the Roam™ app to either drive a trip or ride one.

3. Who is a driver?
Anyone who drives a personal vehicle with the Roam™ app and who is open to sharing rides with people they choose. 

4. Who is a rider?
Anyone who uses the Roam™ app to share a driver’s trip.

5. What is an invite?
The Roam™ community grows through invitations shared by members with others drivers and riders.

6. What does it mean to map a trip?
Using the Roam™ app to begin, end, and submit a local trip, currently for driving, and later also for riding.

7. How do I become an active driver?
When you begin, end, and submit your first trip, you become an active driver and your stats are included on the “Progress” tab. 

8. What is a service area
An area in which the Roam™ app pays drivers to map their trips, invite others, and offer rides.

9. What is the Roam™ community
Everyone on the Roam™ app is a member of the Roam™ Community. Those who share locations are in your Community.

10. How do I map and submit a trip?
Open the app and press Begin my trip before driving and End my trip and Submit after arriving at your destination.

11. How do I invite a driver to use the Roam™ app?
Open the app, press the QR code icon, and share your QR code with anyone who mostly drives to get around. 

12. How do I invite a rider to use the Roam™ app?
It is not yet available to anyone who only rides.

13. How can I add my picture to my profile page?
Click on “Account” and then “edit” below your name.

14. How do I give feedback?
Click on “Account” and then “Give us feedback”

15. How do I report an issue?
You can report any issue directly from inside the app, by selecting “Report an issue” under the Account tab.

16. How do I learn more about the Roam™ app?
Learn about the app by selecting “Learn more about Roam” under the Account tab or go to www.roam-marketplace.com.

17. How do I join the Roam™ WhatsApp channel?
You can join the Roam™ WhatsApp channel by selecting “Join our WhatsApp” under the account tab.

18. How do I sign out of the Roam™ app?
You can sign out of the Roam™ app by selecting “Sign out” under the Account tab.

19. How do I see my trips?
Click the “Trips” icon at the bottom navigation see your trip history.

20. How do I see more trip details?
Click any individual trip under “My trips” and it will show your route and more details, including “Status” and “Mapped data.”

21. How do I know if a trip has been uploaded?
Check the individual trip details under “My trips” to see if it has been uploaded and submitted.

22. How do I know the eligibility of a trip?
Check the individual trip details under “My trips” and look for “Eligibility” and “Accepted”.

23. How do I know if a trip payment was added?
Check “My trips” and look for the indicator that says “Payment completed” on the bottom right of the map.

24. How do I know the value of a trip?
Check the individual trip details under “My trips” and look for the “Mapped data” and “dollars” value shown below it.

25. How do I know if all miles driven are eligible to be paid?
Check the individual trip details under “My trips” and look for “Mapped data” and compare “miles driven” with “miles paid”.

26. How do I input a custom location name for an address?
Check the individual trip details under “My trips” and select the pen icon next to “From” or “To” to input a custom name.

27. How do I know the balance of my savings in the app?
Go to “My wallet” to see your “Wallet balance”.

28. How can I take the money out of my Roam™ account?
Go to “My wallet” and select the blue-green “Withdraw” button.

29. How can I see a log of my trip payments accumulated?
Go to “My wallet” to review your “Recent transactions”.

30. How do I re-center my map to see where I am?
Go to the “Roam” home screen of the app and click on the “arrow” icon on the upper right side.

31. How can I see the active service area on my map?
Go to the “Roam” home screen of the app and click on the “folded map” icon on the upper right side.

32. How can I invite someone to join the Roam™ app?
Go to the “Roam” home screen of the app and click on the icon of the person with the + sign on the upper right side.

33. How do I see what we’re achieving with the Roam™ app?
Go to the “Progress” icon at the bottom of the home screen to see “Community stats” as well as personal “Progress”.

34. What are “Levels”?
When you achieve a number of total miles, total trips, and other criteria, you’ll progress to a new level as a member.

35. How do I know my Level?
Go to the “Progress” icon at the bottom of the home screen to see “My level” number and how to reach the next level.

35. How can I see the Roam™ community’s overall progress?
Go to the “Progress” icon at the bottom of the home screen of the app to see “Our progress” stats at the top of the page.

36. How many people are actively driving on the Roam™ app?
Go to the “Progress” icon at the bottom of the home screen of the app to see the “Active Drivers” number listed there.