Frequently Asked Questions

A. Strengthening Community

1. What is meant by community?

If every location is a community, the ones you frequent the most likely include your home, place of work, school, or even your favorite supermarkets, cafes, stores, and neighborhood parks.

2. Who is part of my community network?

Each time you refer the Roam™ app to a trusted neighbor, co-worker or other community member who then registers, you grow your own community network.

3. How does my community network benefit me?

Each time one of your referrals in your community network uses our app as a trip driver, you receive referral rewards that immediately offset the cost of your mobility.

4. What makes me a Roam™ trip driver?

As soon as you map and submit your first car trip, you are a trip driver.

5. Why am I called a “trip driver”?

Because you don't drive others for a living, but instead map and submit your own car trips.

6. What makes me a rider?

We do not serve riders yet. In future, they'll be the people in your Roam™ network and others you know, who frequent the same places you do.

7. Why is the service called “Roam™ Marketplace”?

Because we will become a marketplace of ride requests and offers that you can act upon.

B. Ensuring Privacy

1. How can I be sure that my privacy will always be protected?

We have no need to know who you are or where you go. So your information remains yours and we do everything possible to always protect it.

2. What is you Company's need, and how is it aligned with my need to protect my privacy?

We need to verify that everyone who uses our Roam™ app is who they say they are. Only then is our platform safe, so that we can make it easy and rewarding for you to give rides to people you know.

3. How is my car trip data collected?

Each time you drive, you choose whether to map and submit your trip and save the cost of your gas.

4. How is my car trip data used?

We anonymize and aggregate all submitted car trips, and in future, trips that took place using other modes of transport, so we can suggest matches that lead to shared rides.

5. Can I avoid mapping some of my car trips?

Yes, mapping is always done manually, so you are under no obligation to map or submit every trip.

6. Can I avoid submitting my most recent mapped car trip?

Yes, even when you have mapped a trip, you are under no obligation to submit it. You can simply delete it from your phone so that it is permanently erased.

C. Sharing Location

1. When I register on the app, what location sharing prompts will I experience?

You must share your location to map and submit your trips, so that we can pay you.

2. Is there a benefit to setting my location sharing to "always"?

Yes, this permits us to send you a reminder notification to map your just-begun car trip.

D. Mapping & Submitting Trips

1. What is a trip?

It's when you drive from one place to another and exit your car.

2. How do I map and submit a trip?

You tap Begin just before you drive off, and then End and Submit once you reach your destination.

3. How do I become an active trip driver?

By mapping and submitting your first trip, which increments the counter in our Progress screen.

4. What does my mapping of a trip accomplish?

You save money, we anonymize your data, and we aggregate it to make shared mobility possible.

E. Enhancing Usability

1. What automations will I experience?

If you forgot to tap End we will auto-end your trip, but you still must submit or delete it manually.

2. If I allow app notifications, what reminders will I receive?

You will be reminded to begin a trip, end a trip, and either delete or submit your un-submitted trip.

3. If I allow app notifications, when will my reminders start?

Your reminders kick in over time, once you have manually submitted the same car trip several times.

4. If I did not allow notifications when I first registered, how can I allow them later?

You may turn them on later in your Roam™ app settings.

5. If I allow live activities, what reminder screen will I occasionally see?

If your phone goes into lockscreen mode while you're mapping a trip, as soon as you reach your destination and wake it up, a reminder screen appears so you can tap End.

F. Referring New Users

1. What is a referral?

It's when someone in your presence uses their iPhone camera to scan your QR code to register and then appears in the My Referrals section of your Progress screen.

2. How do I benefit from making referrals?

You receive up to $100 for each referral you make, based on how many miles they map and submit.

3. Where is my QR code located?

Open your app and tap the Roam™ icon to open the map screen; then tap your QR code icon.

4. How do I start my referral if I’m WITH the other person?

If they use an iPhone, ask them to use their phone camera to scan your QR code which will send them directly to our page in the App Store. You're done!

5. How do I start my referral if I’m NOT WITH the other person?

If they use an iPhone, ask them to visit our roam-marketplace.com and click the Download button and install their app. Then, meet up within 7 days to complete your referral.

6. How do I complete my referral?

Ask them to open their app and tap Account followed by Complete Referral. They can then use their app's scanner to scan your QR code. You’re done!

7. When does my referral become an active driver?

They become one as soon as they have mapped and submitted their first car trip.

8. How do I refer someone who only rides?

We do not yet serve riders, so at this time referrals are only for other trip drivers, just like you.

G. Defining Service Areas

1. What is a service area?

It’s a geographic area where any car trip you drive that begins inside of its borders is an eligible trip.

2. What is an eligible car trip?

It’s any car trip you drive that pays you, provided you map and submit it. And it's also any car trip your referrals drive that rewards you, provided they map and submit it.

3. What does it mean if a service area is already active?

It means your trip payments and referral rewards go mostly into your Wallet. Our first active service area includes Alameda, Albany, Berkeley, Emeryville, Oakland and Piedmont, here in northern CA.

4. What does it mean if a service area is soon to be active?

It means your trip payments and referral rewards go into your Reserve. Our soon-to-be active service areas are in Brasilia (Brazil), Goa (India), Koblenz (Germany), Maui in Hawaii (U.S.), Puerto Rico (U.S.) and Washington D.C. (U.S.).

5. Why are service areas important?

Because the car trips you and your referrals begin inside of them are eligible trips.

6. How can I see the borders of my service area on my map?

If they're not already visible, tap Roam followed by the folded-map icon on the map screen.

7. How can I view service areas other than my own?

With the service area borders visible, tap Roam and zoom out and over to another part of the world.

8. What does the color of my service area’s border indicate?

Our first active service area has a green border while our soon-to-be active ones have blue borders.

H. Receiving Payments and Rewards

1. When do I learn if my most recent car trip was eligible?

As soon as you submit your car trip, just tap Trips and then Details to check its status.

2. When do I receive trip payments and referral rewards in my wallet?

You receive your payment immediately in your Wallet once your most recent trip is marked eligible, and similarly receive your reward, once your referral's most recent trip is marked eligible.

3. When do my trip payments and referral rewards go into my reserve instead of my wallet?

Only when the combined lengths of your eligible trips in one day exceed the daily mileage cap.

4. How do referrals affect my rewards?

Each time one of your referrals submits an eligible trip, you receive a referral reward that increases either your wallet balance or your reserve balance, or both.

5. How do I check if the trip I submitted was eligible?

Tap Trips, select a trip, look for Status, and check if it says accepted under Eligibility.

6. How do I check if I received payment for the trip I submitted?

Tap Trips, select a trip, look for Status, and check if it says completed under Payment.

7. How do I see the value of my trip?

Tap Trips, select a trip, look for Mapped data, and check the amount under dollars.

8. How do I know if all miles were eligible for payment?

Tap Trips, select a trip, look for Mapped data, and compare miles driven to miles paid.

I. Defining Wallet and Reserve

1. What is my wallet?

Your wallet stores your trip payments and referral rewards associated with eligible trips under the daily mileage cap, and that are available for withdrawal.

2. What is my reserve?

Your reserve holds your trip payments and referral rewards associated with eligible trips over the daily mileage cap, and that are available for future withdrawal.

3. What is my wallet balance?

Your wallet balance reflects accumulated trip payments and referral rewards less withdrawals.

4. What is my reserve balance?

Your reserve balance reflects accumulated trip payments and referral rewards that exceed your or your referral's daily mileage cap.

5. How does my wallet balance grow?

It grows each time you or one of your referrals submits an eligible trip under the daily mileage cap.

6. How does my reserve balance grow?

It grows each time you or one of your referrals submits an eligible trip over daily mileage cap.

J. Reaching the Daily Mileage Cap

1. What is the daily mileage cap?

Your eligible miles are subject to a daily mileage cap.

2. Does the daily mileage cap reduce my payment?

No, only the currently withdrawable portion, such that the rest goes into your reserve instead.

3. Will the daily mileage cap change?

Yes, it could go up or down, but our goal is for it to go away altogether over time.

K. Making Withdrawals  

1. When can I withdraw trip payments and referral rewards?

You can withdraw them when they appear in your wallet, subject to a $50 limit per withdrawal.

2. When can I withdraw my reserve balance?

You cannot withdraw your reserve balance until it is transferred to your wallet.

3. When will my reserve balance be transferred to my wallet?

This is TBD and depends on whether your balance grew in our active service area (i.e. some trips were over the daily mileage cap) or in a soon-to-be active service area.

4. How do I check my wallet balance before requesting a withdrawal?

Tap Wallet, and then select the Wallet menu at the top of your screen.

5. How do I withdraw money?

Tap Wallet, enter an Amount and Payment method, and then tap Request withdrawal.

6. How do I see my withdrawal and payment history?

Tap Wallet, select the Wallet menu at the top of your screen, and then scroll down.

L. Navigating the App  

1. How do I replace my origins and destinations with custom labels?

Tap Trips, and then select a trip and tap the pen icons next to From or To.

2. How do I re-center the map?

Tap Roam and then the Arrow icon.

3. How do I show the service area on the map?

Tap Roam and then the Folded Map icon.

4. How do I open a new QR code on the map?

Tap Roam and then the QR code icon.

5. How do I review my past trips?

Tap Trips to review yours from the most recent (top) to the least recent.

6. How do I see my trip details?

Tap Trips and then Details to view a recent trip's route, status, and mapped data.

7. How do I know if a trip is uploaded?

Tap Trips and then Details to view its status indicators.

8. How do I see what I have achieved?

Tap Progress and scroll down to My stats.

9. What is My level?

Your level represents your depth of app usage and corresponds to three usage achievements.

10. How do I level up?

You level up by completing three additional achievements such as total trips and total miles.

11. How do I see my Level?

Tap Progress and scroll down to My level.

12. How do I see the community’s progress?

Tap Progress and see our Community Stats which include your stats if you have submitted a trip.

13. How do I see how many active drivers we have?

Tap Progress and voila.

M. Using Account Features  

1. How do I add my picture?

Tap Account and then Edit.

2. How do I add payment methods to withdraw money?

Tap Account and then Payment Methods.

3. How do I give feedback?

Tap Account and then Talk to us.

4. How do I report an issue?

Tap Account and then Talk to us and then Report an issue.

5. How do I read the FAQ?

Tap Account and then Learn about Roam™ and then Read FAQ.

6. How do I visit the Roam website?

Tap Account and then Learn about Roam™ and then Visit our website

7. How do I join the WhatsApp channel?

Tap Account and then Join our WhatsApp.

8. How do I sign out?

Tap Account and then Sign out.