Frequently Asked Questions

This is our FAQ, where you can find answers to some of our most frequently asked questions.

Definitions

  • A route driven between any two locations at which you have turned off your engine and stepped out of your car.

  • Members of the Roam™ community are people like you, who want to save money on their daily trips by choosing to share rides with other members.

  • A Roam™ driver is any person driving a personal vehicle with the Roam™ app. It’s not a job—it’s a new way of sharing rides to save money, save time, and save our climate. Roam™ drivers will be paid 20¢ per mile per occupied seat in their car—including their own.

  • A Roam™ rider could be anyone in your life’s communities, such as home, school, work, or anywhere you frequently go in life. These are the riders you can choose to share your trip with. Roam™ riders will pay 25¢ per mile to get a ride in the same direction you’re already going.

  • The Roam™ community grows through direct invitations. Each member can share the Roam™ app with friends, neighbors, or others using the QR code on the home page of the app.

Questions

  • How do I download the Roam™ app?
    First download TestFlight app on the App Store. Then look for and open the Roam™ app to download.

    How do I install the Roam™ app?
    The Roam™ app is available through Apple TestFlight, which is an app you can download from the App Store.

    How do I map a trip?
    From the Roam™ app home page, click on the “Start my trip” button before you start driving and then click on the “End my trip” button after you’re safely parked at your destination.

    How do I give feedback?
    You can give feedback directly from inside the app, by selecting “Give us feedback” under the Account tab.

    How do I report an issue?
    You can report any issue directly from inside the app, by selecting “Report an issue” under the Account tab.

    How do I learn more about the Roam™ app?
    You can learn more about the Roam™ app by selecting “Learn more about Roam” under the Account tab or by going to the website at www.roam-marketplace.com.

    How do I join the Roam™ WhatsApp channel?
    You can join the Roam™ WhatsApp channel by selecting “Join our WhatsApp” under the account tab.

    How do I sign out of the Roam™ app?
    You can sign out of the Roam™ app by selecting “Sign out” under the Account tab.

  • Why choose to join the Roam™ community?
    Using the Roam™ app saves everyone money, time, and our climate, while strengthening our communities.

    How does it save me money?
    Drivers get paid 20¢ per mile, per occupied seat in their car—to go places they already go. Riders also save by paying about 1/10th of the cost of an Uber, Lyft, or taxi to go all or part of the way the driver is going.

    How does it save me time?
    Drivers can save time by gaining access to the HOV lane or to special parking available to carpools.

    How does it save our climate?
    By reducing the number of single occupancy vehicles on our roads, we also reduce our carbon footprint.

  • What does it mean to be a member of the Roam™ community?
    We don’t distinguish between drivers and riders at the Roam™ app, because everyone who joins is a member who can choose to drive or to ride on any day.

    What do I get for driving on the Roam™ app?
    When you choose to be the driver of a trip, you’ll be paid 20¢ per mile for every seat occupied—starting your own. Then add 20¢ for each rider who joins you.

    What do I get for riding on the Roam™ app?
    When you choose to be a rider on the Roam™ app, you’ll pay only 25¢ per mile for your trip with another Roam™ member who chose to drive that day.